EA has responded, stating that they are not banning people who requests refunds and to check their returns & cancellations policy. Additionally, we’ve found out that EA does not offer refunds on digital purchases, so your mileage may vary. You can check out the full statement below.
Regarding a rumor: We will not ban players for requesting refunds. Please review our returns & cancellations policy: https://help.ea.com/article/returns-and-cancellations
Did you recently purchase Sim City only to be disappointed by the fact that you have to have an internet connection to even play the game? Well, you’re not the only one. People have been rather vocal about this. EA just aggravated the fire even more though. Earlier today, EA announced that they would be doing server maintenance on the servers. That’s all fine and good, until you remember that you can’t play the game if no servers are up.
After the maintenance, EA issued a patch for certain regions which was supposed to fix a few things, but instead made it so that nobody could access the game. That’s not good. Naturally, people are going to want a refund, like CalebPeters.
However, CalebPeters encountered a road block on his quest to get a refund over his recent purchase when an EA customer service representative informed him that he was unable to refund Caleb despite the fact that EA issued a press release stating that refunds would be available should they be requested.
Caleb promptly brought this into light, he even mentioned the fact that consumers who purchased from distribution services that weren’t Origin were able to secure a refund. When this was brought up, Adrian, Caleb’s CS rep, informed Caleb that pressing further into this matter would result in him encountering an account ban. No matter what Caleb said, Adrian continued to state that a refund would not be offered.
Of course you can’t necessarily blame Adrian for this since he’s most likely just doing what his supervisors told him to, but when you threaten to ban someone who purchased your product, and was prepared to sink hours into it, with a ban, that’s not good.
We’ve reached out to EA for a comment. We’ll update you guys if we hear from them.
OTHER SIMCITY COVERAGE FROM THE DEBACLE: